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3 Signs You Need a New IT Service Provider

Your business is growing, and you need IT support that grows with it – as you scale, you’ll need to bring on more employees and resources that need to work efficiently and cost-effectively. Your IT Managed Services should flow seamlessly with your business, ensuring you have the infrastructure and equipment for your staff to communicate and collaborate.

If you’re feeling like just a number (and a bank account) to your IT Managed Services Provider, here are 3 signs it may be time to switch to a new team.

1. Longer Response Times

Rapid response time is crucial to your business operations. If your IT provider is struggling to keep up with your needs (or just not putting in the effort), they’re leaving you with employees doing nothing and customers going elsewhere.

If you engage an IT company providing your business with a personalised Managed Service Plan, you and your staff will be back up and running in no time! And as an added bonus – most issues can be fixed remotely.

2. Your Current IT Service Provider Is Not Proactive

Using an IT provider only when you have an issue can be risky; this reactive solution will prevent your business from operating efficiently and the downtime will cost your business significantly. Having a proactive plan with a managed service provider will give you peace of mind, as your infrastructure is managed and monitored 24/7 to maintain productivity.

Additionally, a Managed Service Provider can keep you aware of new technologies that will keep your business running smoothly as you grow. With access to education and advice, your business gains a significant edge.

3. You’re Using Inadequate Hardware and Software

Servers and PC’s need to be updated, on average, every 5 years. Using up-to-date technology and efficient devices will improve your business productivity and security by running the latest applications. If you are not receiving the latest updates to your IT systems, you are also increasing the risk of a cyber-attack or security breech (check out 4 ways to prevent a ransomware attack).

If your IT provider isn’t keeping your hardware & software up-to-date, it’s time to look for an alternative provider who keeps your business’ security front-of-mind.

If this sounds much too familiar and you’re ready to explore your options, reach out to us today.

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